We’ve got your back.
At Worktopia we believe you should only pay for the support you need. That’s why our support plans are scalable according to the size of your team. Users can be easily added and removed month-to-month, so there will never be any surprise invoices.
$ 40per User/MonthFree Consultation
Help Desk includes
All of these core features:
- Support for Office 365Fully managed Office 365 services including your business email and Microsoft Office applications. + Work AppsA single point of contact for your entire work apps collection in the cloud such as Office 365, Xero, SuiteFiles, WorkflowMax and more. We escalate issues and liase with vendors on your behalf.
- BusinessBusiness Hours Phone Support available 8am - 5pm (GMT +10 Brisbane) Monday through Friday. (or After HoursOptionally (or additionally) you can opt for After Hours & Weekend Phone Support.) Phone Support
- 24/7 TicketingStaff can submit requests any time by email or our client Support Hub. This will automatically create a support ticket for updates on the request. Support
- Support Hub, Tips & Videos
- Single Monthly Bill
- Single Point of Contact
- Staff On/Off Boarding
- Single Sign-OnAccess your work PC and all your applications with a single password. for Work Apps
- Optional Multi-FactorVerify your identity and keep your business data secure with a unique code when working remotely. Authentication
Managed CloudYour own IT department
$ 70per User/MonthFree Consultation
Managed Cloud includes
All Help Desk features plus:
- Fully managed Work DevicesIncludes fully managed work PCs (running Windows 10 Pro/Enterprise), iPhones/Mobile Devices, Printers & Scanners
- Device Troubleshooting (incl. Printers)
- Proactive MonitoringWe monitor your work PCs in real-time for any issues before they become a problem. We also monitor platform wide for potential security risks and anomalous logins.
- Device ProvisioningAs new staff join your team, we’ll provision their work PC get them up and running from the start.
- PC & Mobile Device Security
- Single Sign-On for Work PCs
- Hardware Procurement
- IT Asset Management
- Monthly Managed Service Report
- Account Manager & Direct Escalation
- Annual Cloud Computing Workshop
- Bitdefender Business Security
$ 90per User/MonthFree Consultation
Managed Cloud+ includes
All the features plus:
- Fully managed IT Infrastructure
- Microsoft Azure Management
- Onsite Server/s Management
- Cloud/Local Network Management
- Remote Apps Maintenance
- Fully Managed BackupsWe fully manage your business data backups off-site, securely in the cloud. No more swapping tapes or hard drives. Data can be recovered and restored upon request.
- Advanced Email SecurityAdvanced protection for your business email from emerging threats like phishing, spear phishing, malware, spyware, viruses and spam.
- Centralised Email SignaturesEnsure consistent branding with centralised email signatures that are applied server-side as emails are sent instead of in Outlook.
Core Features included for everyone
Business Hours Phone Support
Our Support Engineers are available 8am – 5pm (Brisbane GMT+10) Monday – Friday.
24/7 Ticketing Support
Submit your issues anytime of the day by email or our comprehensive Support Centre.
Single Monthly Bill
Receive a single monthly bill from us for your entire cloud computing solution.
Single Point of Contact
Staff don’t need to determine who best to escalate an issue to, we’ll do that for you.
Help Centre, Tips & Videos
Our Help Centre assists you get the answers for common queries and procedures in a jiffy.
Staff On/Off Boarding
We manage staff access to apps for you to ensure security as your team grows and staff depart.
Add-Ons for complete coverage
Onsite support is available for Internal Networking, Internet or Device Configuration at a flat fee of $140 p/hour + travel time.
We promise to deliver prompt support,
even at our busiest.
response time guarantee
The small print
We’ve got nothing to hide
- Pricing is in Australian Dollars and exclusive of GST
- All offerings are subject to a (5) user minimum.
- Our offices are closed (and support staff unavailable) for same-day response during National & Queensland Public Holidays.
- After Hours Help Desk offerings are provided in partnership with an offshore support team specialising in Office 365 and Tier 1 device troubleshooting. After hours help desk staff may be unable to properly support unique line of business applications.
How do we compare to your existing IT provider?
Discover how we can create your Worktopia with an obligation and jargon free consultation. We’ll review your existing business IT systems and provide an informed cloud migration plan with transparent costs analysis.